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Is robot delivery the future of the restaurant industry?


If you see a little robot doing a late-night delivery along a sidewalk in Downtown Miami, just let it do its thing

Robot delivery ‘drivers’ are officially roaming around Downtown Miami

REEF robotic deliveries have arrived in Miami

REEF robotic deliveries have arrived in Miami (Courtesy of REEF)

 Food deliveries using robots are officially happening in Miami-Dade County, and, yes, they are just as shocking and adorable to witness as they are economical and efficient.

Miamians ordering a meal through their favorite food delivery app may very well receive their next order from a robot at their doorstep thanks to Miami-based startup, REEF.

REEF, in partnership with robotic startup Cartken, has launched Miami’s first self-driving delivery robots. According to the press release, the robots’ mix of sensors and cameras helps them navigate through busy sidewalks and street crosswalks in Miami, as well as over steps and curbs.

As of now, the robots are delivering orders from REEF’s network of delivery-only restaurant brands (or commonly referred to as “ghost kitchens”) in the Downtown Miami area only. These restaurants include REEF’s Miami partner brands, including Della Bowls, Krispy Rice, Genuine Burger, Fuku, Mamma Parmigiana, BurgerFi, Michy B’s, Van Leeuwen, Sam’s Crispy Chicken, and more.

However, the company has a plan to expand to other neighborhoods in the next few weeks.

According to REEF, the robots can make deliveries throughout Downtown Miami in 30 minutes or less, and were developed to address the increased demand for delivery by leveraging zero-emission, contactless, last-mile automation technology.

Customers who order from a REEF partner brand using either Postmates, UberEats, DoorDash, or GrubHub may be prompted with the option of a robot delivery. When the robot arrives at a house or apartment building, it waits outside and sends a text message alerting the customer that the delivery has arrived, typically within 30 minutes or less. While it makes its delivery, the robot’s compartment is locked so that no one but the recipient can access the food.

“The robots were designed to make short-distance deliveries of small orders more efficient, all while helping to reduce road congestion and pollution. Long term, REEF and Cartken expect many new jobs to be created surrounding the maintenance and technology of the robots,” states the press release.

“Delivery continues to be the driving force behind supporting many of our beloved restaurants while staying safe during this pandemic. However, the rising demand for delivery has created a bottleneck during peak dining hours that slows efficiency,” says Matt Lindenberger, Chief Technology Officer at REEF. “We’re looking at our robot delivery service as a long-term solution that can advance the delivery ecosystem by offering speed, quality, and scale while reducing congestion and carbon emission.”

Furthermore, the initiative has even gotten praise from Miami’s own Mayor.

“We’re proud to be ground zero for this type of exciting and forward-thinking innovation that will help reduce congestion and carbon emissions–not just in Miami, but cities around the world,” says City of Miami Mayor Francis Suarez.

Delivery and Takeout…The demographics


The pandemic has put a spotlight on off-premises business as major chains and independent operators strive to whip up recipes for success under challenging circumstances. Capacity restrictions, shutdowns and consumer safety concerns may have stalled in-store traffic, but the off-premises revenue engine continues to steer foodservice in the direction of delivery and takeout.

While in-store traffic is sure to trickle back post-pandemic, the crash course consumers have had in the ease and convenience of delivery and takeout has trained them to rely on off-premises channels for their foodservice needs.

Food delivery

Which demographic groups are driving off-premises growth? According to the market research firm Technomic, 30% of consumers surveyed across demographic groups are moderate users who order carryout or delivery 3–4 times per month.Thirty-one percent of baby boomer women surveyed are light users (1–2 times per month), while 23% of millennials with a household income of $75,000 to $149,999 are heavy users (5–9 times per month).And though they may be comparatively small in number (16%), millennial men who live in cities and have a household income exceeding $155,000 are super heavy users (10+ times per month).1

What’s more, younger consumers are leading the charge for off-premises order frequency by dayparts. Seventy-three percent of millennials surveyed order delivery or takeout for dinner; 73% do so for lunch, and 49% do so for breakfast/brunch.Millennials also lead the pack when it comes to off-premises snack orders by daypart: 50% mid-afternoon, 48% late-night and 41% mid-morning.2

Millennials also drive demand for delivery of family-size bundles. Nearly half of millennials believe restaurants should offer more of these deals, followed by Gen Z and Gen X (both 37%).3

Overall, 38% of consumers surveyed hunger for family-size bundles (down from 43% in 2018), with millennials most receptive to such offers because they’re most likely to be at the life stage where small children are in the home.3

“Together, delivery and takeout account for a majority of restaurant occasions, and this is driven by millennials and Gen Z,” Technomic reports.4

Technomic research determined that understanding and addressing the pandemic-propelled shifts in generational needs can help feed the bottom line. “As a result of COVID-19, brands are turning their focus to price and familiar comfort foods to draw in consumers,” Technomic reports.“Brands can tailor pricing and menu strategies by generation and/or create strategies with cross-generational appeal, such as keeping menu offerings with broad appeal as they streamline menus.”5

While family meal bundles and meal kits with children’s menu items may resonate with millennials who have young families, consider options that feature foods for teens and adult children to draw in Gen Xers with older kids. Delivery is the common denominator for appealing to young consumers. “Deals related to delivery will help draw in younger generations, who are more likely to order delivery,” Technomic states, while value pricing, coupons and specials may appeal more to boomers, who tend to prioritize these offers more than other generations.5

When developing delivery-friendly menu items, bear in mind that speed remains key. Technomic found that, on average, consumers are willing to wait 23 minutes for carryout and 34 minutes for food to be delivered.6

Looking for expert insights and culinary concepts to drive off-premises sales across generations? Mondelēz International Foodservice offers trusted brands and world-class chefs to help major chains and independent operators maximize their off-premises channels. Reach out below with questions, or just share your thoughts on how COVID-19 has shifted your business.


2020 Generational Consumer Trend Report (Technomic, p. 118)

2020 Generational Consumer Trend Report (Technomic, p. 70)

2020 Generational Consumer Trend Report (Technomic, p. 76)

2020 Generational Consumer Trend Report (Technomic, p. 18)

2020 Future of LSR: Fast Food & Fast Casual Consumer Trend Report (Technomic, p. 16)

2020 Generational Consumer Trend Report (Technomic, p. 72)

All Restrictions on State Restaurants and Bars lifted. Miami Imposes Its Own Set of Rules


The “50 percent capacity limits for restaurants will remain in place as a minimum, with the expansion of more than 50 percent capacity allowed for restaurants and other venues that can accommodate more tables while also keeping a 6-foot separation between tables,” according to an announcement from Mayor Carlos Gimenez that was approved by the governor. Restaurants can reach 100 percent capacity by offering socially distant seating outdoors, but no more than 6 people can be seated per table or up to ten per household.

If the restaurant doesn’t have enough space to allow for 50 percent capacity while being socially distant and keeping tables 6-feet apart, they are now allowed to set tables closer together to reach 50 percent threshold and don’t have to abide by the 6-foot rule.

What To Do if Your Employee Tests Positive for COVID-19


There’s not a one-fits-all protocol for restaurant operators to follow when an employee tests positive for COVID-19. While most operators agree that health and safety of their guests and staff is the number one priority, there is little official guidance available on what steps should be taken to ensure this objective.

Restaurant operators must make decisions that not only protect staff, guests and vendors who enter their facilities, they must also protect their businesses. If their restaurant is forced to close its doors forever, then they will no longer have any employees or customers to protect. For some, closing for just a few days could make it financially impossible to ever reopen again.

Their decisions must balance employee concerns, guest concerns, and business viability. Transparency is important to maintain trust with staff and guests, but does that mean restaurants should close their doors each time an employee has tested positive or been exposed to someone that has?

In a recent survey, more than 350 independent restaurant respondents revealed what they are doing or will do if an employee tests positive. There was general consensus that proper notification and increased sanitation practices were paramount. 1st steps for many were to consult guidelines established by the Center for Disease Control (CDC) and their local health and safety jurisdiction.

But the CDC and health departments are primarily concerned with health and safety steps. Business liability, staff trust and guest perception are something for which there is little legal or public relations guidance. Restaurant operators must rely on their own business sense and how best to maintain the public trust when employees have been exposed.

The following resources have been compiled from numerous sources, including the National Restaurant Association, the CDC, professional contributors, and COVID-19 survey respondents and webinar attendees. Use it to help you establish a policy for your managers and staff to follow when an employee tests positive for COVID-19.

  • Consult CDC guidelines and that of your local health jurisdiction. Notify local health jurisdiction if required to do so.
  • Instruct the employee who has tested positive to stay away from the workplace for at least 10 days including 3 days fever-free without fever-reducing medicine like Tylenol, and with respiratory symptoms resolved. Check CDC website for updates.
  • Notify your staff that an employee has tested positive, without identifying the individual (privacy restrictions issued by CDC).
  • Begin contact tracing within the restaurant to determine coworkers who may have been exposed within the prior two weeks. You may ask the employee who tested positive which coworkers he or she worked within 6 feet for 15+ consecutive minutes.
  • Keep exposed employees out for 14 days from most recent exposure (who worked within 6 feet for 15+ consecutive minutes, live with, care for, or had close contact- with a confirmed or presumed positive). These guidelines come from the CDC, but you should work with your local health department, and when in doubt, be conservative with keeping employees out.
  • Ask unexposed employees to monitor themselves for symptoms, and not to work sick.
  • Conduct a full cleaning and sanitizing of the whole restaurant or facility.
  • Practice even greater focus on handwashing, mask and glove use, and food safety practices.
  • You may ask the sick or exposed employee for a medical clearance note prior to returning for work. Check with your local jurisdiction first, as some jurisdictions, like New York, do not allow employers to ask for such notes.

Restaurant New Guidelines For Miami Dade..




Dining establishments in Miami-Dade must follow these protocols to ensure a responsible opening and prioritizes the health, safety, and well-being of both patrons and staff. It applies to any legally established indoor and/or outdoor dining use. It shall remain the responsibility of the restaurants to comply with all applicable laws, including the Americans with Disabilities Act.

Recommendations are in conformance with the Centers for Disease Control and Prevention (CDC), World Health Organization, and the Florida Department of Health guidelines. Revisions may be recommended when advisable based on future health indicators.


Facility Preparation


 Before re-opening, plumbing must be flushed to eliminate stagnant water from the period of closure (see CDC guidelines:



Must change and/or upgrade restaurant HVAC filters as necessary to maximize fresh air (using the maximum filtration for the design of the ventilation system) and increase

outdoor airflow rates where possible. Filters should be changed regularly.

o Install high-efficiency air filters and HVAC systems. *

o In addition to HEPA filtration, install Ultraviolet Germicidal Irradiation (UVGI) in

small common areas that cannot be adequately ventilated. *

*The CDC recommendations for both of these measures are available at


Must develop and implement plans as appropriate to address any parking garage or other facility access points leading to restaurant entrances (e.g., limiting capacity in elevators.

sanitizing elevator touchpoints; cleaning stairway handrails; frequent cleaning or

suspending the use of parking payment machines and alternatives for valet parking

arrangements (valet must be avoided in the first phase*); etc.). These plans must be

available for review and inspection.

*Where parking is available, guests who arrive in their own cars will self-park. Valet will not be an option

where onsite parking is available. Where parking is unavailable, valet may be utilized. Valet operator will

step away 6 feet after opening car door (visual markers should be placed on the ground to assist). After

parking, vehicle operator will switch or sanitize gloves prior to servicing the next vehicle.


Must have self-dispensing hand sanitizer or handwashing station at the entrance to the


 Trash bins with lids that open without the need to touch the lids must be placed and

available for use to staff and guests in all entrance areas.

Must put in place a disposal plan for safe handling and dispensing of used PPEs in

restaurants and relevant exterior areas (e.g. use designated solid waste bags that are

double-bagged and securely sealed).


 Health & safety signage/visual aids with messaging similar to that appended to this

document must be posted for customers and staff with easy visibility to all intended

audiences. Signage should promote hand hygiene and physical distancing and request

customers not to enter the restaurant if they are unwell or have COVID-19 symptoms.

Translate into all relevant languages.

 All restaurants must create visible floor markings for appropriate 6-foot distancing for

each party in any waiting areas, whether exterior or interior.

 Distinct areas must be created for customer waiting, order pickup/take out and any thirdparty delivery services.

Must Introduce plexiglass barriers at tills and counters as an additional level of protection

for staff.

 All playgrounds must remain closed until Emergency Orders are lifted.


Operational Preparations


Supervisory Procedures

A team consisting of the heads of each restaurant’s internal operational units must be convened to evaluate the health status of restaurant staff prior to opening for business and on an ongoing basis as described below:

 Records must be kept documenting:

o Any unusual rise in worker absenteeism, especially those related to respiratory


o Numbers of staff that test positive for the virus and follow an established protocol*

for managing the consequences resulting from each positive individual.

o This documentation must include Closing Procedures in Case of Exposure.

Restaurants must have ready procedures to quickly mobilize to shut down the

restaurant, notify all staff and execute deep cleaning protocols per CDC


o Lessons learned each day and corrective actions and policies implemented.

 The team will maintain:

o Communication with managers of different units within the restaurant (Cooking

staff, waiters, busboys, hosts, and if relevant, valet service members (valet service

should be avoided for the first phase).

o Contact information on staff, including emergency telephone numbers (ideally cell

phone numbers) and e-mail addresses.

o Physical or Electronic Logbook of actions, measures, and improvements


o Physical or Electronic Logbook of training of staff including date of training, type of

training noting the amount of time of training, and continuing training.

 An individual must be assigned each shift to monitor and supervise the food,

equipment, procedures, and management of the health and safety measures for

restaurant guests and staff. Cleaning Task Checklists must be created and used daily

to ensure enhanced cleaning and sanitizing procedures are uniformly followed by

each shift. An individual must be specifically assigned within the kitchen to monitor

incidents of close contact as defined in the below under “Employee Social Distancing.”

 Regular announcements should be made reminding employees and customers to

follow physical distancing and to wash their hands.

 Restaurants electing to avail themselves of outdoor dining allowances must consider

the impact of inclement weather in the formulation of their operational plans and on

the maintenance of social distances during rain events.

 Self-audits or third-party audits are recommended and adapted to focus on enhanced

COVID-19 procedures.

*If a COVID-19 case for a visitor or a staff member is reported, the establishment must strictly follow Florida

Department of Health ( ) and CDC guidelines for notification and

for cleaning and sanitizing (

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Capacity Limitations

Physical distancing is critical to help slow the spread of COVID-19. Social distancing protocols

must be observed by patrons and staff, as outlined below.

  • Any indoor restaurant operation must be limited by the Governor’s Executive Order

but no more than 50% of its building occupancy with the maintenance of social

distancing of 6 feet between parties*. Any outdoor seating must maintain similar

distancing but in no event may the combined indoor and outdoor operation exceed

100% of its legally permitted building occupancy. All bar counters must remain closed

to seating.

*To estimate the occupancy of a space, divide the square footage of the room by the square footage

required per person (or per group of guests who live in the same household).

  • A per table party limit of 4 persons must be maintained whether seating is indoor or

outdoors unless the members of the party are from the same household. When parties

are from the same household, tables may seat up to 6 persons. Restaurants must also

make reasonable accommodations to party sizes to accommodate guests with

disabilities such as allowing additional seating for health care aides. Whenever possible,

it is recommended to have a maximum of 4 persons for 100 square feet (10 squares


  • Tables must be arranged such that the distance from the back of one chair to the back of another chair shall be at least 6 feet apart and guests shall face each other from a distance of at least 3 feet (3 foot of internal table distance does not apply to parties

consisting of one household unit).* In order to facilitate compliance with these distancing

requirements, restaurants must establish a procedure to inquire from arriving parties

whether or not they consist of one household unit. It is recommended that seating

configurations be prearranged to ensure that parties reporting themselves as being from

different households are seated at tables accommodating the 3-foot internal distancing


*Importantly, being from the same family but living in different homes does require maintenance of the 3

foot internal table distancing within parties; 3 foot internal table distancing must be maintained for any

members of a party that do not live in the same household.


Employee Procedures

Use of a full-body disinfectant booth (example, CleanTech J-1) to sanitize all employees prior to

entry is recommended; however, a restaurant’s voluntary installation of a sanitation booth does

not negate the need for establishment of the below procedures.



Proprietors must ensure all restaurant staff have a clear understanding of how a business will

be operating with all necessary health & safety protocols.

 Staff working in restaurants must be provided with written instructions and training

on how to prevent the spread of COVID-19 per existing Florida Department of

Health literature (see attached).

 Normal routine fitness to work procedures employed by food businesses as part

of their Food Safety Management Systems (FSMS) must ensure that infected

workers are excluded from food premises.

 Staff who are unwell or have symptoms of COVID-19 must not be at work and

must be informed about how to contact medical professionals. *

*This is imperative because if an infected worker handles food, it is possible that they could introduce the

virus to uncooked food they are working on, or onto surfaces within the food business, by coughing and

sneezing, or through hand contact. Also, in the case of COVID19, it is not uncommon that infected people

may be asymptomatic or pre-symptomatic and may not display any signs or symptoms of disease or may

present with mild symptoms that are easily overlooked. Some infected people, not yet displaying symptoms,

are contagious and capable of spreading SARS-CoV2 (the virus responsible for COVID19).

Health Screening Questions

The manager (or designee) must ask every employee the following health screening questions before each shift to help identify any symptoms of COVID-19*:

 Have you experienced

o a fever ≥ 99.5 °F (37.5°C), cough (any kind dry or productive), sore throat,

shortness of breath or breathing difficulties, fatigue, chills, muscle pain, headache,

or loss of taste or smell since your last shift?

 Have you come into contact with anyone who has at least two of the symptoms listed

above since your last shift?

 Have you come into contact with anyone who has tested positive for COVID-19 since

your last shift?

* Health screening questions can be administered on-line through a secure employee portal and sent

electronically to the restaurant prior to the employee arriving for work or via telephone.


Temperature Screening

Employees must take their temperature at home before coming to work and must not come to work if the thermometer reading reveals a temperature of ≥ 99.5 °F (37.5°C). They must report their temperature as being above or below this threshold upon arrival at work. Specific employee temperatures should not be kept by restaurants; rather, the information is to be recorded in a daily log as “Pass/Fail.”*

*It shall remain the responsibility of the restaurants to comply with all applicable laws, including HIPPA, when

engaging in screening procedures.


Alternatively, restaurants may elect to take employee temperatures prior to their entry into the

facility. Thermometers must be single use or touchless/infrared and should be kept in a cool

place and out of direct sunlight. Restaurants using infrared thermometers must take care to

carefully calibrate these thermometers according to the manufacturer’s recommended

calibration procedure and schedule. Temperature taking should be conducted in the shade and

when employees have rested (approximately 10-15 minutes) if they bike or walk to work.

Employees must not enter restaurants prior to the self-reporting of acceptable temperature

readings or the taking of their temperature by restaurants electing to take employee

temperatures. Temperature screening is required until the end of phase 1 and recommend

after phase 1.**

*It is recommended that each facility have reliable single-use thermometers available in case a patron or employee

becomes symptomatic while at the restaurant

**Keep in mind that not having a temperature does not exclude someone from being contagious. It shall remain

the responsibility of the restaurants to comply with all applicable laws, including HIPPA, when engaging in screening



Time Clock

If a time clock or other conventional record-keeping device is used, it must be cleaned with sanitizer after each employee use. The restaurant will provide a chlorine or alcohol wipe for the cleaning of these devices by each employee. Consider the use of an electronic wearable device for each employee that would automatically capture the time when an employee arrives and departs.


Handwashing and Need for Increased Frequency of Handwashing

Restaurants need to ensure that adequate sanitary facilities are provided and ensure that food workers thoroughly and frequently wash their hands. Employees must wash hands and change gloves (if applicable to workstation -see below) at least every 30 minutes and every time a team member changes tasks (including upon arrival at the restaurant before starting work).

Hand cleaning between tables is needed each time servers or staff come into physical contact with guests at the tables or with their food, drinks, dishware, silverware, napkins or other serving equipment. Hands must be washed before, after, and between deliveries to different tables (whether it be food or other table objects).

Restaurants must facilitate easy hand cleaning with soap and water between tables by servers and other staff. This can be done by either:

 Installation of permanent or portable touchless faucets, liquid soap dispenses, and paper towel dispensers with easy accessibility within dining areas is recommended (this is in addition to existing bathroom facilities).

 Alternatively, simple handwashing stations can be created throughout the restaurant and dining area through the use of commercially available wet towel bucket dispensers

(employing single use paper towels and water) in conjunction with automatic soap

dispensers. Wet cloth towels (with water) may also be used as an alternative to paper

towels (so long as they are employed as single use) (example: Kimtech Wettask system).

Handwashing stations must be accompanied by nearby touchless trash bins to dispose

of used paper or cloth towels.

All restaurants must employ some form of in-dining room handwashing station method that allows staff to wash their hands before and after coming into physical contact with table contents. Hand sanitizers can be used as an additional measure but should not replace handwashing.


Face Mask Requirement for all Employees and Third-Party Affiliates

All restaurant employees are considered to be food handlers for the purpose of this document and must wear masks. Food handlers are people who directly touch open food as part of their work, but it also includes staff who may touch food contact surfaces or other surfaces in rooms where open food is handled. The term can, therefore, apply not only to host, managers,

servers, bussers, and food runners but also to managers, cleaners, maintenance contractors, delivery workers, and food inspectors.



Glove use is to be reserved to employees involved in direct food preparations as defined by existing industry regulatory standards* (traditionally back of house staff) but also includes

bussers and foodrunners. In restaurants where servers or other staff also act as bussers or foodrunners, glove use should be replaced by handwashing after each physical encountered asdescribed above under “Handwashing”. Safe glove use includes:

Do NOT touch mouth, nose or eyes when wearing gloves.

 All gloves must be changed frequently, at least every 30 minutes or when changing tasks.

 Gloves must be changed after carrying out non-food related activities, such as

opening/closing doors by hand, and emptying bins.

 Hands must be washed between glove changes and when gloves are removed.

 Removal of disposable gloves can lead to contamination of hands. Safe glove removal

procedures may be found at


 Disposable gloves are not a substitute for handwashing.**

*Wearing disposable gloves can give a false sense of security and may result in staff not washing hands as

frequently as required. The COVID-19 virus can contaminate disposable gloves in the same way it gets onto

workers’ hands. Handwashing is a greater protective barrier to infection than wearing disposable gloves.

** KNOW that viruses and bacteria will build up on the surface of the hands even when you wear gloves, so

handwashing is critical when gloves are removed to avoid subsequent contamination of food.


Employee Social Distancing Measures

 Limit the number of staff in a food preparation area at any one time.

 Organize staff into working groups or teams to facilitate reduced interaction between


 Stagger workstations on either side of processing lines, so that food workers are not

facing one another.

 Space out workstations, which may require a reduction in the speed of production lines.

 Provide PPE such as face masks, hair nets, disposable gloves (in food preparation areas)

per existing industry regulations. Use of PPE is routine in high-risk areas of food premises

that produce ready-to-eat and cooked foods. When staff are dressed in PPE it is possible

to reduce the distance between workers from 6 feet to 3 feet. Any breach of the 3 foot

distance between workers must not exceed 15 consecutive minutes per incident. An

individual must be specifically assigned within the kitchen to monitor incidents of close


 Frequency of surface cleaning and sanitizing must be increased.

 The number of staff in break rooms must be limited and disinfected regularly.

It is recommended that front-of-house staff not enter back-of-house areas where possible.


General Hygiene

EPA guidance on effective use of disinfectants is available at

 Kitchen areas must have handwashing stations fully equipped with soap and selfdispensing

paper towels. Ideally the faucets operation is hands-free.

 Wash and frequently sanitize items such as ladles, tongs, and condiment holders.

 Keep internal doors open where possible to minimize contact.

 Washing of dishes, silverware, and table linen:

o All dishes, silverware, and glassware must be washed and disinfected in a

dishwashing machine, including items that have not been used, as they might have

been in contact with the hands of guests or staff.

o If for any reason manual washing is required, the usual steps must be followed

(wash, disinfect, rinse), taking the maximum level of precautions. Drying must be

carried out using disposable paper towels. Likewise, tablecloths and napkins

should be washed in the usual manner.

o Laundry: All table linen will be washed at high temperatures and per CDC


o Textiles, linens, and clothes should be put in special, marked laundry bags and

handled carefully to prevent raising dust, with consequent potential contamination

of surrounding surfaces or people

Employee Meals: Meals from home shall not be allowed in the kitchen.

Manager’s Office: Must be disinfected with every shift change, with particular attention

to high touchpoints (mouse, keyboard, etc.).


Customer Experience

Customers must wear masks at all times unless seated at a table.

Front door


Hands-free sanitizer must be available at the entrance. Front door must be operated using one or more of the following:

 Use electronic self-opening mechanism or employ a door person to open and close doors

for customers. Doors must be disinfected and wiped down doors every 30 minutes (selfopening doors do not require this frequency of wiping).

 Provide wipes/paper towels to customers at entrance and exit for individual use along

with trash receptacle. Trash must be disposed of regularly and must be contained in a

bin with a touchless lid that opens without the need to touch the lid. Doors must be

disinfected and wiped down every 30 minutes.


Host Stands must be operated as follows:

 Hand sanitizer must be available at the host stand.

 Host staff must maintain social distance from the customer as escorting to the table.

 Mints, toothpicks and other articles must not be provided as self-service. If individually

wrapped, they can be provided at the table.

 Where possible, parties must wait in vehicles for their tables. Host stand waiting areas

must contain visible floor markings as noted above for appropriate 6-foot distancing for

each party in any waiting areas, whether exterior or interior.


The Bar


Bar use for seating is presently prohibited by the Governor’s Order. Should bar use be allowed, it must be in accordance with the following:

 Any bar use must be treated as a table for in-house dining unless it is acting as a takeout area.

 Any bar seating must be socially distanced at 6 feet between parties.

 Bars must not be used as a waiting area. Absolutely no congregation will be

permitted at bars.




No self-service of any kind including drink fountains, buffets or salad bars shall be permitted for Phase 1 – opening.

Restaurant Staff

Any employees approaching tables must wear masks.

Gloves must be worn by bussers and food runners; as noted above, any other

staff not wearing gloves that places or removes food or objects from a table

while patrons are sitting at the table must wash their hands before, after and

between each physical encounter with a guest table (where the table or its

contents were physically touched).

 The server must maintain maximum social distance feasible while interacting with


 The number of staff approaching tables should be minimized.

 No self-service by customers.

Table Setting must conform to the following*:

 All menus must be disposable and single-use, or the menu can be provided on a web

page/QR code that the customer can be instructed to view on their personal device.

Signage should instruct the customers on the use of internet and web page.

 If silverware is not disposable, only roll-ups will be allowed. Employees providing

cutlery to patrons must wash hands before handling cutlery and placing at tables.

No open cutlery is permitted as a preset.

 No water/wine glasses are permitted as presets.

 No condiments or breadbaskets are permitted as presets (but may be made available

after the party is seated).

 All condiments must be single-use.

 Hand sanitizing wipes or another form of handwashing method must be provided at

each table

 Tables and chairs must be sanitized mechanically, using an EPA approved

disinfectant that is safe for the furniture, after each party’s use or, if not used, every 60


*The presentation or setting of single-service and single use articles and cleaned and sanitized utensils

shall be done in a manner designed to prevent the contamination of food and lip-contact surfaces. As per

FDA Food Code 4-904.13:

(A) Except as specified in (B) of this section, tableware that is preset shall be protected from

contamination by being wrapped, covered, or inverted

(B) Preset tableware may be exposed if:

  1. Unused settings are removed when a consumer in seated; or
  2. Settings not removed when a consumer is seated are cleaned and sanitized before further use.


Order Taking at Quick Service Restaurant Counter/Window

Contactless Procedures: Must minimize contact at drive-thru and front counter for delivery

of food and drinks as well as payment.

Screen Shields: When proper social distancing cannot be ensured, acrylic barriers must

be installed.

Kiosks: Must be sanitized after each guest use or, if not used, every 60 minutes.

Utensils: Must be made available at the front counter only. All utensils must be wrapped

(no self-service).

Drinks: Must be made available at the front counter only (no self-service). New cups

must be provided for each refill.

Food Packaging: All food must be packaged to-go and trays will not be available.




 Contactless/Cashless transactions are encouraged.

 Check presenters must not be used.

 Any necessary payment devices must be sanitized after each use. Provide wipes so

that each customer wipes the device on use.


Must be maintained as single-use for Phase 1 – opening period (with exceptions for special

needs guests).

Surfaces: Must disinfect high touch surfaces hourly (door handles, cubicle closures, sink

levers, manual dispensers, air dryers (if applicable), etc.).

 Any surfaces that become soiled with respiratory secretions or other body fluids, e.g. toilet, handwashing basins must be cleaned with a regular household disinfectant solution

containing 0.1% sodium hypochlorite (that is, equivalent to 1000 ppm).

 Surfaces must be rinsed with clean water after sufficient contact time for the chlorine. The

clean water rinse should happen after 10 minutes contact time for chlorine.

 Whenever possible, use only disposable cleaning materials.

o If a known or suspected COVID19 person used the restaurant restroom, discard

any cleaning equipment made of cloths and absorbent materials, e.g. mophead and wiping cloths.

 When pertinent, disinfect properly non-porous cleaning materials with 0.5% sodium

hypochlorite solution or according to manufacturer’s instructions before using for other


Guest Handwashing: Must maintain adequate levels of hand soap, paper towels, and hand

sanitizer (if applicable). If paper towels are not provided, the restaurant must install a handsfree

door pull (elbow or foot-operated). The preferred drying method is recommended to be


Trash: Must have a trash can by the door if paper towels are used. The trash bin must have

a lid, and the lid should open without the need to handle (touch) the lid. Trash and sanitary

trash must be discarded regularly.



 Guests must wear masks or face covering that covers the mouth and the nose as they leave their tables.

 Guests must maintain social distancing as exiting the restaurant.

 The restaurant must wipe down door handles with each exit (or mirror applicable entry procedures noted above) as guests exit.

 Provide a separate exit from the entrance if feasible and mirror the applicable entry

procedures stated above.


Other Customer Experiences


Curbside Pickup

Curbside Service: Where possible, recommend the use of curbside and contactless

procedures to deliver orders to guests in the designated parking area.


Contactless Procedures: Recommend use of a designated pan to receive payment,

wearing of gloves (back of the house in food prep and front of the house in service), use

of tray or pan to deliver food/drinks, and removal of any self-service elements.

Screen Shields: Acrylic barriers are recommended to be installed as sneeze guards.


Packaging: All delivery services must ensure that packaging is secure for the guest so drivers cannot tamper with the product. Recommend to seal or staple packaging.

Social Distancing: Contactless procedures must be followed when transferring orders to delivery drivers. Ensure that delivery drivers maintain minimum 6-foot social distancing while waiting for orders.

 All third party, contract services and vendor deliveries must maintain minimum 6-foot

social distancing, wear face masks when entering restaurants and wash hands/sanitize

between stops and/or deliveries.

Aides aux LLC: les titulaires de visa E2 exclus par l’administration


Voté vendredi dernier, le CARES Act prévoit, notamment, une aide massive aux LLC. Mais pour les entrepreneurs qui sont aux Etats-Unis sous visa, la nouvelle aura vite tourné à la fausse joie: l’administration a publié ce mardi 31 mars les premiers documents, dont il ressort qu’ils n’auront pas droit à ce “Paycheck Protection Program”.

La loi elle-même n’avait pourtant rien exclu spécifiquement, mais le département du trésor l’a interprétée de manière restrictive. Le formulaire de demande des prêts (qui doit être faite auprès d’une banque) publié ce mardi indique en effet que les entreprises possédées à plus de 20% par un actionnaire non citoyen américain ou non titulaire de la carte verte se verra refuser le prêt.


Les titulaires de visa, ainsi que les filiales d’entreprises françaises par exemple, ne pourront donc pas prétendre à ces prêts particulièrement avantageux, qui peuvent aller jusqu’à 10 millions de dollars et, surtout, peuvent se transformer en subvention si l’entreprise maintient la masse salariale initiale (plus de détails ici).


Ils peuvent en revanche demander une autre catégorie de prêts, dits “Economic Injury Disaster Loans”, mais ceux-ci sont soumis à des conditions de credit score qui ne s’appliquent pas aux PPP et sont plus limités.

A little recipe for the Sugar Cookie Day


History Of Sugar Cookie Day

Sugar Cookie Day finds its origins in the roots of the sugar cookie, which in its turn can be traced back to the 1700’s among the Nazarene’s of Pennsylvania. Among those pastoral people, the German Protestants, a simple creation was made that was proof that God loves us and wants us to be happy. Benjamin Franklin claimed this was beer, but we contest that and say it was clearly the sugar cookie. In those days it was specifically known as the Nazareth Sugar Cookie, as it was the only recipe of its kind.

But like all recipes, it comes from an earlier source known as the “jumble”, a biscuit that was equally popular and had an unusual trait. This biscuit was unleavened and thus could be stored for many months after it was dried. As time went on Pennsylvania adopted the Nazarene Sugar Cookie as the official cookie of the Commonwealth, not just as a resolution, but as a full House Bill. House Bill 1892 to be precise. Since its creation, the sugar cookie has been served in the name of every celebration that comes across the table.


To make these sugar cookies, you will need:

● ALL-PURPOSE FLOUR: 2 1/2 cups of flour. It’s super important to measure the flour correctly. Too much or too little flour can change the consistency of the cookie.

● BAKING SODA: 3/4 teaspoon baking soda. Make sure your baking soda is no more than 3 months old. If your using old baking soda, the cookies won’t rise properly and will be FLAT.

● BAKING POWDER: just one teaspoon of baking powder. Again, make sure your baking powder is not too old or your cookies will come out FLAT and spread!

● SALTED BUTTER: 1 cup ( 2 sticks) of salted butter. If you don’t have salted butter, I would add about 1/2-1 teaspoon of salt. Also, make sure your butter is at room temperature. If your butter is TOO WARM, it will also result in cookies that will SPREAD. So the best thing to do is let the butter sit out on the counter for at least 1 hour before you start baking and it will be perfect!

● SUGAR: 1 1/4 cups granulated sugar. You will also need about 1/4 cup of granulated sugar, for rolling the dough balls in before baking them. 

● EGG YOLKS: you will need 3 egg yolks. It’s very important that you separate the egg yolks, this recipe will NOT turn out if you use 3 whole eggs.

● VANILLA EXTRACT: just one teaspoon.


To make these Soft Sugar Cookies, simply:

PRE-STEP: Preheat oven to 350F degrees. Line two large baking sheets with parchment paper or silicone baking mats. Set aside.

STEP 1: Whisk together the flour, baking soda, and baking powder in a medium-size bowl. Set aside.

STEP 2: In a large bowl, using an electric or stand mixer, cream together the butter, and granulated sugar until combined.

STEP 3: Add egg yolks and vanilla extract.

STEP 4: Add flour mixture and mix until just combined. DO NOT OVERMIX!

STEP 5: Using a cookie scoop or ice cream scoop, scoop dough into balls about 2 Tablespoons each, roll in sugar and place onto prepared baking sheet.

STEP 6: Bake for 10-15 minutes or until tops of cookies start to crack. Let cool for 5 minutes on baking sheet before moving them to a wire rack. Let cool completely on wire rack.



Let’s do a little Chocolate Mousse for this day


We’ve followed the traditional French method of making mousse au chocolat, using just a few ingredients to make this decadent dessert.

While this recipe is incredibly simple, there are a few important things to note.

First is the temperature of the eggs, which we mentioned above, but is so important it bears repeating.

Second, when you stir your chocolate/egg yolk mixture into your beaten egg whites they will deflate quite a bit.

Don’t panic! Your mousse mixture should be pour-able as you’re putting it into your serving dishes.

That’s why we let it chill for 4 hours to set. All will be good after some time in the refrigerator.


6 oz bittersweet chocolate

4 eggs divided, at room temp*

1 Tbsp sugar

1 tsp pure vanilla extract

Pinch salt

Instructions Melt the chocolate either in a double boiler or in the microwave on low heat.

Set it aside to cool slightly. In a medium bowl, beat the egg whites to stiff peaks.

Lightly beat the room temperature egg yolks with the sugar, vanilla, and salt to mix.

Slowly add the egg yolk mixture to the melted chocolate.

Gently stir the chocolate mixture into the stiff egg whites, using 1/3 of the chocolate at a time.

Pour or spoon the mixture into serving bowls.

Refrigerate for 4 hours before servings. (Finished mousse au chocolate will keep nicely in the refrigerator for 4 days.)

And dig in

SHGM at the 22nd Annual Miami HEAT Family Festival


The Miami HEAT Family Festival, which is the Miami HEAT Charitable Fund’s largest annual fundraiser, is a themed, interactive, carnival-like celebration during which HEAT players, coaches, celebrities and families come together for a day of fun, family and feasting. The Festival includes a dining extravaganza featuring the top restaurants and chefs from all over South Florida. Families enjoy countless interactive activities with HEAT players, coaches and their families, providing a memorable experience for guests of all ages.

The entire Miami HEAT team and coaching staff will participate in the festivities, which include interactive opportunities with the team, a food court with delicacies from over 50 of South Florida’s finest restaurants, appearances by DJ Irie, the Miami HEAT Dancers, Burnie the mascot, in-arena P.A. announcer, Michael B., the Golden Oldies, a silent auction and much more. See you there for this incredible cultural experience!